When will I receive my programme?
Your programme is prepared by an advisor, Monday to Friday between 8 am and 6 pm (Paris time): allow up to two hours after your order. If you order in the evening, at the weekend or on a public holiday, you will receive it the next working morning. During busy periods our advisors also work weekends, so it may well reach you sooner. Either way, a confirmation email arrives immediately after payment.
Is this a subscription?
No. You pay once and receive your complete programme. Nothing renews, there is nothing to cancel.
I often eat out — can this work?
Yes. You tell us in the questionnaire, and your document adds rule-of-thumb portions for that meal (palm-sized, fist-sized) alongside the exact amounts.
What if I dislike a food?
You rate every food from 0 to 5. Anything rated 0 is excluded for good, and you also receive swap lists to exchange a food for another in the same group.
Is it suitable for everyone?
No, and we would rather say so: if you have a chronic condition or take regular medication, ask your doctor first. The programme is not offered to minors, to pregnant or breastfeeding women, to people with a history of eating disorders, or below a BMI of 18.5. The questionnaire checks this before any payment.
How much will I lose?
Your document states the expected pace for your profile, usually a few hundred grams a week — a pace considered easier to sustain. It is not a guarantee: it also depends on how consistently the plan is followed.
What if my weight stalls?
Your document includes an adjustment rule to apply after three weigh-ins without a drop. And you can always reply to the delivery email: a member of the team will answer.
Can I follow the programme if I am vegetarian or have allergies?
Yes, you tell us in the questionnaire: allergies, vegetarian or pork-free diet, meals eaten out, irregular working hours. The programme adapts to these constraints.
How is my data protected?
Payment is secured by Stripe. Your data is used only for your order and your programme. The details are in our privacy policy, linked at the bottom of every page.
Can I get a refund?
If your profile is not suited to the service, you are not asked to pay, or you are refunded in full. For other cases, the terms are in our terms of sale, linked at the bottom of every page.